Refund & Cancellation Policy
Last Updated: August 24, 2026 | Operative Entity: Sharp Minds Technologies
1. Instant Digital Delivery & Cancellation
Upon successful completion of payment (₹99), your custom 3D surprise link is generated instantly (within 1 second) and presented on screen with direct WhatsApp share capabilities. Because digital content access is granted immediately, orders cannot be "cancelled" once the shareable link is generated.
2. Eligible Refund Conditions (100% Money Back)
You are eligible for a 100% full refund under any of the following circumstances:
- Double / Duplicate Payment: You were charged twice due to a network glitch during payment checkout.
- Technical Failure / Broken Link: The generated link fails to load or open properly due to a server-side bug and our technical support cannot resolve it within 24 hours.
- Failed Link Generation: Payment was debited from your bank/UPI app, but no link was generated on screen.
3. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- User entered typos or incorrect names/messages in the customization form (you can re-customize for free).
- User simply changed their mind after successfully receiving and opening the active link.
4. How to Claim a Refund
To request a refund for an eligible transaction, please follow these simple steps:
- Send an email to support@kahona.in with the subject line:
Refund Request - [Your Transaction Reference ID]. - Include your Payment UTR / Razorpay Payment ID, Mobile Number used during checkout, and a brief description of the issue.
5. Refund Processing Timeline
Once approved by our support team, refunds are initiated immediately and credited back to your original payment method (Bank Account, PhonePe, GPay, or Debit/Credit Card) within 5 to 7 business days as per standard banking procedures.